ENJOY 10% OFF YOUR FIRST ORDER WITH THE CODE NEW10 (AVAILABLE ON ALL FULL PRICE ITEMS) COMPLIMENTARY SHIPPING ON UK ORDERS OVER £250 & INTERNATIONAL ORDERS OVER £300 | FREE UK RETURNS

Shipping and Tax

SHIPPING AND DELIVERY

UK DELIVERY

UK Express - 2 business days - £14
UK Standard - 4 business days - £8 
FREE UK Standard shipping on orders over £250

INTERNATIONAL DELIVERY
FREE on orders over £300

Zone 1 - £25
USA, Canada
Belgium, France, Germany, Guernsey, Ireland, Jersey, Luxembourg, Monaco, Netherlands

Zone 2 - £35
Albania, Andorra, Austria, Bosnia and Herzegovina, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, Gibraltar, Greece, Greenland, Hungary, Iceland, Israel, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Malta, Montenegro, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Vatican City

Zone 4 - £40
Australia, Bahrain, China, Hong Kong, India, Indonesia, Japan, Jordan, Kuwait, Malaysia, Macao, Mexico, Moldova, Oman, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan, Thailand, UAE

Zone 5 £60

Rest of World 

Unfortunately DHL have temporarily suspended shipments to Ukraine, Belarus and Russia, and we are therefore unable to accept orders to these countries. 

We aim to deliver your order to the place and person of your choice, in perfect condition and in the shortest possible time. Our delivery time starts from the moment payment for your order is processed. Please note that delivery times can be longer during our busy sale periods and national holidays. Orders placed over the weekend will be dispatched on the next working day.

The expected time for delivery may vary depending on the delivery destination. If you have not received your delivery after the expected delivery date, please email Customer Care at info@jane-carr.com and we will track your order for you.


TAX

If shipping your order to a UK address, 20% VAT (value added tax) will be included. 

All international deliveries are shipped on a DDU (delivery duty unpaid) basis, which means that once your order arrives at its destination country you may be required to pay import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs.

Unfortunately we are unable to calculate exactly what these charges will be, they are the responsibility of the customer, and out of our control. To ensure you don't receive any charges that you're not expecting, we recommend that you check with your local customs office before placing an order.

Please note that cross-border deliveries may be subject to opening and inspection by customs authorities. You are considered the importer of record for items you order through our website and must comply with all laws and regulations of the country in which the items are to be delivered.


FREE SHIPPING

From time to time, janecarr.shop will run free shipping promotions. To be notified of these and other promotions sign up to our email newsletter. Free shipping promotions will be applied to your order on the payment page once the valid promotional code is entered.


PACKAGING

JANECARR orders are packaged in tissue and then in our signature branded packaging. The items are then boxed in discreet cardboard boxes to ensure safe transit.


TRACKING YOUR ORDER

Once your order has been dispatched, you will receive email confirmation of your shipping details and your airway bill number to track your package.


FAILED DELIVERY

We will deliver the goods to the delivery address specified when you placed your order. Please be accurate when you give us your address details as we will not be liable if the address you have given is incorrect.


RETURNS

You have 14 days from the delivery date to decide whether to keep your items.

We are delighted to offer FREE RETURNS within the UK.

Unfortunately we are currently unable to offer free international returns or exchanges, therefore international customers will be responsible for the costs of returning items to us. However w
e will create the returns paperwork with DHL and send this to you by email to print. The postage costs will then be deducted from your refund.

Until
we receive your item/s you are responsible for their safe keeping and taking reasonable care of them.

For more information and full return instructions, please view our Returns Policy.


OWNERSHIP

You will own the goods once they have been delivered to the address specified and when we have received cleared payment for the goods in full. Until that time then we will retain title to the goods.


PAYMENT

Payment can be made securely online by Visa, MasterCard, American Express and Maestro cards as well as PayPal and Apple Pay.

To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly.