Privacy policy

PRIVACY POLICY
We take data protection seriously. Any information that you provide to us will be stored and processed in accordance with the Data Protection Act 1998. We will hold and transmit your information in a safe, confidential and secure environment. We will not sell or rent your personal information to third parties except as described under the heading “YOUR DATA” below.

YOUR DATA
When you register with us you agree to our Privacy Policy and when you shop online with us you agree to both our Terms & Conditions and our Privacy Policy. The information you provide will be held and may be used by JANE CARR and carefully selected third parties for the purposes of informing you about forthcoming events organised by or on behalf of JANE CARR, telling you about products, services and offers available from JANE CARR and operating and administering such services and offers; processing of applications for and administering membership of this website and providing you with updates and information about JANE CARR.

We may also pass your information to credit reference and fraud prevention agencies and contact you by letter, telephone or e-mail.

STORING YOUR INFORMATION
When you become a new customer online or purchase products online we record your Internet IP address for our records as a prevention measure against any fraudulent payment transactions.

We will not save your card details within your JANE CARR account. We hope you understand that this is a valuable precaution designed to protect your personal information.

You are given the option to save your preferred addresses for faster, future checkout.

SHOPIFY
We host our store on Shopify Inc, they provide us with the online e-commerce platform that allows us to sell our products and services to you. All your data is stored through Shopify's data storage, databases and the general Shopify application, all data is stored behind a firewall on a secure server.

COOKIES
We collect information about your use of our online services using cookies. Cookies are very small files that are sent by us to your computer or other device which we can access when you visit our site in future. Cookies help us remember who you are and other information about your visits. They can help display the information on a website in a way that matches your interests. Most major websites use cookies.

For more information, view our Cookie Policy.

MARKETING OPT-IN AND OPT-OUT PROVISION
We offer you the chance to receive our newsletters via email. These include alerts for new products, features, enhancements and one-off marketing promotions. You can opt-out of receiving these updates, if you wish.

At all times, we will offer you the opportunity to unsubscribe from any service or update to which you have subscribed, if you change your mind. Whenever you receive direct marketing from us, there will be the option to ‘UNSUBSCRIBE’.

Alternatively, you can unsubscribe, or update your contact details held on our mailing list by emailing us at info@jane-carr.com.

If you tell us that you do not want to receive direct marketing, we will still contact you in order to provide you with products and services you request and for administration purposes.

SAFEGUARDING YOUR PERSONAL INFORMATION
We take all reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided to us. We have put in place technology and security policies which are designed to protect the personal information we hold about you. We also follow the security procedures that applicable privacy laws require. These cover storing, using and releasing any information you have provided and, as well as measures designed to prevent unauthorised access or use. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use.

HOW WE CAN MAKE CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time so you may want to check it each time you give us personal information or use our websites.

WHERE AND HOW TO ASK QUESTIONS OR CONTACT US ABOUT THIS POLICY
If you require further information about our Privacy Policy, please go to our FAQs (frequently asked questions). We welcome your questions, comments and requests; if you require more information, please contact Customer Care on +44 (0)20 7387 4337 between 10am and 6pm (GMT), Monday - Friday or by email at info@jane-carr.com.